Help Centre

Most clients see their first analytics insights within 48 hours of project initiation. Our team begins data integration immediately upon contract signing, and basic dashboards are typically operational within 2-3 business days. Full implementation with all advanced features is usually completed within one week.

The timeline depends on the complexity of your existing systems and the scope of analytics required. We prioritise getting your most critical metrics online first, then progressively add more sophisticated tracking and analysis features.

We integrate with most major gym management platforms including Mindbody, Glofox, TeamUp, Perfect Gym, and many others. Our team has experience with both cloud-based and on-premise systems.

If you're using a less common system, we can typically create custom integrations using APIs or data exports. During our initial consultation, we'll assess your current setup and confirm compatibility.

Absolutely. Data security and GDPR compliance are fundamental to our service. All client data is encrypted in transit and at rest, stored on EU-based servers, and processed in accordance with strict data protection regulations.

We maintain comprehensive data processing agreements with all clients, implement role-based access controls, and conduct regular security audits. Your members' personal information is never shared with third parties and is only used for the specific analytics purposes you authorise.

Yes, all our dashboards are fully responsive and optimised for mobile access. Whether you're using a smartphone, tablet, or desktop computer, you'll have complete access to your analytics data.

The mobile interface is specifically designed for gym owners who need to check performance metrics whilst on the gym floor or travelling between locations. Key metrics are prominently displayed and easy to interpret on smaller screens.

Our monthly pricing includes dashboard hosting, data processing, regular updates, technical support, and access to new features as they're released. There are no hidden costs for data storage or user access within your plan limits.

Professional and Enterprise plans also include strategic consultations, custom report generation, and priority support. Setup fees are waived for annual commitments, and we offer flexible payment terms for multi-location businesses.

Yes, comprehensive training is included with all our packages. We provide initial onboarding sessions to ensure your team understands how to read and act on the analytics insights.

Training covers dashboard navigation, key metric interpretation, and how to use the data for marketing decision-making. We also offer ongoing support and can provide additional training sessions as your team grows or when new features are added.

Absolutely. We specialise in multi-channel attribution tracking that gives you a complete view of your marketing performance. This includes social media advertising, Google Ads, email campaigns, local print advertising, and referral programmes.

Our advanced attribution models help you understand which channels are driving the highest quality leads and best member lifetime value, allowing you to optimise your marketing spend for maximum ROI.

We offer flexible month-to-month contracts with no long-term lock-ins (except for discounted annual plans). You can cancel with 30 days' written notice, and we'll provide a complete data export so you retain all your historical analytics.

Our goal is to deliver such valuable insights that cancellation never becomes necessary, but we believe in giving clients the freedom to choose what works best for their business.